Abdelwahab

Owner and Manager

Algeria

Profile summary

Experienced in managing hookah lounges, serving hookah, and providing games and entertainment services. Aims to enhance customer experience and improve service quality in hookah and cafeteria businesses.

Career highlights

Managed Cafeteria Operations: Successfully managed the daily operations of Badis Cafeteria, ensuring customer satisfaction and a high standard of service.

Trained Staff Effectively: Effectively trained staff in customer service and professional hookah preparation, enhancing the overall quality of service.

Key skills

Skills

Preparing and serving different types of hookahKnowledge of tobacco types, flavors, and blending techniquesTeam managementStaff trainingProviding games and entertainment servicesCustomer serviceProblem-solvingInventory managementProcurement of suppliesDigital Marketing & Social Media ManagementFinancial Accounting & BudgetingData Analysis & Reporting (Sales, Inventory, Customer)Point of Sale (POS) System ManagementLocal SEO & Online Reputation Management

Professional experience

Owner and ManagerJan 2018 - Jan 2021

Badis Cafeteria for Hookah and Games | Algeria

Managed daily operations of the café and ensured customer satisfaction. Prepared and served various types of hookah, focusing on flavor quality and equipment. Provided games and entertainment services within the cafeteria. Trained staff on customer service and professional hookah preparation. Managed inventory and ordered supplies and raw materials. Implemented safety and hygiene procedures.